ACCESS INFORMATION SYSTEMS LTD.

CASE STUDY : BROKERWORLD

Company	:	BritAm Ltd.
Location	:	Port Louis, Mauritius
Industry	:	Non-Life Insurance

Background

British American Insurance is a public company listed on the Mauritius Stock
Exchange. The company has been in Mauritius for 30 years. British American
operates in several other countries and first opened its doors for business more
than 75 years ago. BritAm Ltd is a fully owned subsidiary of British American
Insurance Co. Ltd.

Britam Ltd is one of the Leading Insurance Broking firms in Mauritius.

Key Challenges for BritAm

Some of BritAm's major challenges were to:

To Offer insurance and financial solutions tailored to meet the Customer needs at various stages of their lifetime.
To follow-up with Customers regarding renewals and collections.
To track the commission receivable from the Insurance Companies.
To monitor claim status and help Customers get the settlement from the Insurers.
To workout commission to the Sales staff based on the quality of the customer (claim ratio) and the premium collected.

Solution Adopted

Brokerworld was selected by BritAm to achieve their goals and support the day-to-day Operations effectively.

Brokerworld is an easy to use software for Insurance Brokers to manage clients' requirements by offering the services of various Insurance Companies.

The following are the major benefits of using Brokerworld :

Profiles of Insurance companies contain detailed information of individual Insurance Company with comprehensive details of Insurance products and their rates.
Ranging from assigning revenue targets to its Sales staff, to tracking commissions earned by the Sales staff and ultimately commissions earned by the organization, are accurately monitored and recorded through every policy transaction done within BrokerWorld.
All insurance transactions such as Creation of Proposals, issuance of Placement slips, Cover Notes, Claims Registration, Renewal Notices and Accounts are tightly integrated to one another and therefore allows retrieval of effective and perspective information instantly.
It also enables to generate reports based on specific requirements apart from standard provided reports such as
· Commission Statements
· Brokerage Register
· Premium Register
· Upcoming Renewals Lists
· Customer Status Report
· Approved/Pending Policy List
BrokerWorld consists of three functional modules closely integrated:
· Underwriting
· Claims
· Accounting

Procedures Adopted

BritAm and Access staff studied the Business requirements after exhaustive discussions and meetings at various levels of Management, end-users, and operations. Brokerworld was customized wherever necessary and installed in 8 weeks to start the implementation.

Simulated integrated testing of Brokerworld before and during the deployment was given the highest priority so that all concerned users were satisfied with the functioning of the software. It was also tested on networked environment(both LAN and WAN) before deployment.

Brokerworld has been fully functional and operational at Britam since March 2003.